Shipping Information

E’Max Energy Drinks — Shipping Information
Last updated: September 17, 2025

1) Delivery Areas and Fees
Johannesburg & Pretoria: Free shipping on all orders delivered within the Johannesburg and Pretoria metropolitan areas.

Standard delivery timeframe: within 72 hours (business days, excluding public holidays).

All other areas (national/international): Please email info@emaxenergy.co.za for a custom shipping quote and estimated lead time based on your location and order size.

2) Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
You will receive a shipping confirmation with tracking details (where available) once your order is dispatched.

3) Delivery Timeframes
Delivery windows are estimates and may vary due to high order volumes, courier delays, weather, or events beyond our control.

Rural or outlying areas may require additional transit time; we’ll advise when you request a quote.

4) Delivery Attempts
If the courier cannot complete delivery (e.g., no one available to receive the parcel), a re-delivery may be scheduled. Additional re-delivery fees may apply outside Johannesburg and Pretoria.

5) Address Accuracy Disclaimer
Please ensure your delivery address, contact number, and access instructions are accurate at checkout.
E’Max Energy Drinks is not liable for delays, lost parcels, or additional costs arising from:

Incorrect or incomplete delivery addresses
Recipient unavailability
Failure to respond to courier contact attempts

If an order is returned to us due to an incorrect address, we can arrange re-shipment once the correct details are provided. Additional shipping charges may apply.

6) Damages and Issues
Inspect your order upon delivery. If items are damaged, missing, or incorrect, contact us at info@emaxenergy.co.za within 48 hours with your order number and photos so we can assist promptly.

7) Special Instructions
If your location has restricted access (estate security, business hours, delivery docks), please include details at checkout or email us to help ensure a smooth delivery.

8) Questions or Custom Quotes
For deliveries outside Johannesburg and Pretoria, bulk orders, or special handling, email info@emaxenergy.co.za with:

Delivery address and postal code
Order quantities
Preferred delivery window (if any)

We’re here to help you get your E’Max delivered safely and on time.